Our Policy
Privacy Policy
KOA Creatives is committed to protecting your privacy. In order to provide a quick and accurate response to your creative package or photography package order, KOA Creatives asks only for the information necessary to complete your order with precision. All the information is strictly for the use of KOA Creatives, it will not be shared with any other third party. The information we gather and how we use it:
When you order a creative package or photography package, we need to know your name, your company’s name, your email address, and your mailing address. This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a creative direction for your graphic design or photography needs. All the rights to the artwork and photography we create at the request of a client belong to such client. KOA Creatives retains and reserves the rights to use any and all content developed by KOA Creatives, regardless of ownership, for display and self-promotional purposes.
Refund Policy
KOA Creatives doesn’t refund any of our design or photography services.
Legal Rights Agreement
All the rights of the artwork KOA Creatives has created and designed for specific client, belong to the intended client for whom it was designed. KOA Creatives does not hold any rights to the artwork created for a client.
KOA Creatives does not file a trademark petition for any artwork or photography for its client. A client is free to register as a trademark the logo design / artwork created for it by KOA Creatives.
In the event that payment for any design / photography service is not made in accordance with the payment policies of KOA Creatives, then all of client’s rights in and to the design / photography product created for it, including any trademark property, will immediately revert back to KOA Creatives.
KOA Creatives warrants that its designs are of its own creation and are not copied from existing designs or trademarks but does not warrant that a design the same as or similar to that designed by it, but of which it was not aware at the time of its creation, does not exist. If for some coincidental reason a logo designed or graphic design item by KOA Creatives looks identical to another party’s logo, graphic design item, KOA Creatives will provide a free new set of logo(s) or graphic design item(s).
Timelines
The general delivery time line for the first initial logo, stationary, brochure design concepts is within 14 days.
Every following revision will be delivered in 1-5 business days.
More complex changes or redraws may be delivered up to 7 days (depending on the complexity of work).
All redraw deadlines are determined by the receipt of all necessary information pertaining to the re-designing of the logo, stationary, brochure or graphic design item.
Font information
KOA Creatives will provide all font names used in the logo design process.
KOA Creatives does not provide the actual font files.
Stationary design and final approvals on the logo
Our logo design packages are split in to several different steps. Please take note that once you give a final approval on your logo you may only request another logo change at an additional charge. If you have ordered stationery, we will use your approved logo to design your business cards and letterhead. However in both cases, changes to approved logos are charged a minimum of $75.
Upon the final approval of a logo and/or stationery design, KOA Creatives will require up to 1-5 business days to put together all of the files. For UPS delivery packages the shipment will be processed after we receive your address confirmation. Camera ready artwork is available for shipping within North-America; however International clients will be subject to additional shipping charges.
Loss of data
KOA Creatives will take all appropriate precautions to safeguard its servers and data contained within. However KOA Creatives will not be held responsible for any loss of client data stored or intended to be stored on the servers and on back-up devices. The client will not be entitled to any form of compensation from KOA Creatives in the event of loss of data. Therefore it is recommended that the client also takes steps to back up his/her logo materials or design / photography materials.
Prices and services
KOA Creatives may make changes to the website and information provided, i.e. publications, prices, technical specifications, promotions and product offerings at any time and without notice.
Legal Disclaimer
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Links to other web sites
Our Site includes links to other Web sites whose privacy practices may differ from those of ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
3rd Party Sharing
Personal information will NOT be released to third parties unless described as in this policy. There are no circumstances under which we sell personal information to third parties.
We use credit card processing companies to bill you for services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
About the policy
At KOA Creatives the privacy of our clients is our top priority on www.koacreatives.com and we respect it as our own. Though we collect information from our clients, it is only used to make improvements in our customer services. Our company acknowledges that the maintenance and use of our clients’ information is our responsibility. We DO NOT rent or sell the information that our clients provide us online.
This policy describes how the personal information of our client collected by us is used, why we collect it, and how we use it. It is within our policy that we describe the choices you can make about how we can collect and use your information.
About the photography policy
KOA Creatives agrees to sign over all rights associated with ownership and usage of materials developed by KOA Creatives to the customer upon receipt of final payment for said materials. Until that time KOA Creatives retains and reserves all rights to any content created by KOA Creatives as set forth by the Copyright Laws of the United States of America (Title 17 U.S.C., et seq., and the Digital Millennium Copyright Act). Once KOA Creatives receives full payment, all rights to the final product, full and unrestricted, will be released to the customer for use in all media, in all markets, for unlimited period of time. KOA Creatives retains and reserves the rights to use any and all content developed by KOA Creatives, regardless of ownership, for display and self-promotional purposes.
1. Upon receipt of a completed order form, KOA Creatives will secure a down payment in an amount equal to one half of the total order, which will cover expenses including, but not limited to the following: Order Processing; Creation and Development time; Intellectual and Proprietary materials utilized in developmental stages. The initial fee is non-refundable and does not include final usage rights, which will be released upon receipt of final payment. Customer’s final product will be made available and full usage rights will be granted upon final approval and payment.
2. If the project scope is extended during the initial order fulfillment, KOA Creatives may secure intermediary payments in amount agreed with the customer, but not exceeding one half of the additional purchase amount. The intermediary fees are non-refundable and do not include final usage rights, which will be released upon receipt of final payment.
3. Upon the customer’s approval of the final product, KOA Creatives will secure a final payment. Upon receipt of final payment, all rights to the final product, full and unrestricted, will be released to the customer for use in all media, in all markets, for unlimited period of time.
4. Customer can choose to terminate their project at any time. In this event, KOA Creatives will collect no additional charges. The customer retains no rights to any of the design work we have completed for them, and KOA Creatives retains full ownership of all work completed on the project. Initial design concepts will presented within 3 -14 days following the receipt of your order and down payment, depending on the service ordered. Revisions are made within 2 – 10 days, depending on the service ordered. The final product will be delivered by electronic means in 1 – 5 business day upon receipt of the final payment. KOA Creatives provides no guarantee of copyright to customer. Customer assumes responsibility for obtaining Trademark or Copyright of any material created by KOA Creatives. KOA Creatives assumes no liability in the event that customer is unable to obtain Trademark or Copyright of said material for any reason.