From conversation to action
The assistant now moves visitors to the next step: a WhatsApp button and a second action button (for example "Book Now") sit inside the chat, the assistant offers them at the right moment, and every click is counted. Replies stream in word by word, links in replies are clickable, the chat can open itself after a few seconds, and lead emails arrive with the full conversation attached. Look for the New tag below.
AI engine 5
Powered by Claude (Anthropic)
Uses one of the world's most advanced language models. Natural, context-aware conversation, not scripted flows or decision trees.
Fully multilingual
Automatically detects and responds in the visitor's language: EN, NL, ES, FR, DE, Papiamentu and any other language Claude supports.
Custom AI instructions
Tone, style, answer length, and behavioural rules defined per site. Injected into the system prompt for every conversation.
Controlled response length
Token limits set per site to control API cost and response quality. Managed by KOA, clients never need to touch this.
Backup AI model New
If Anthropic retires the main model, the assistant switches to a backup automatically and KOA is alerted. Your chat never goes silent.
Knowledge & context 3
Structured knowledge base
Four sections: Business Info, Services & Pricing, FAQs, Policies. The AI only answers from what you provide, no invented facts about your business.
Website page guidance
Add key pages with URLs and descriptions. The AI sends visitors to the right page when they ask where to find something.
Page-aware context
The assistant knows which page the visitor is on and tailors its response accordingly. Different page, different conversation opener.
Conversion & hand-off 4 New
WhatsApp button
A branded WhatsApp button inside the chat window, plus an optional floating button next to the chat bubble. Opens the WhatsApp app with your number and a pre-filled message.
Action button (Book Now, Get a Quote…)
A second button with your own text, link and colour. Sits side by side with WhatsApp, or takes the full width on its own. Ideal for booking pages, shops and contact forms.
Assistant offers the next step
When a visitor asks about dates, prices or wants to talk to a person, the assistant offers WhatsApp or the booking link in its reply. Based on intent, not on a timer, and never pushy.
Click tracking
Every WhatsApp and action button click is counted and shown in the dashboard, linked to the conversation it came from. You see what the chat actually converts.
Lead capture & follow-up 5
Automatic lead capture
The AI naturally collects visitor name, email, and phone during conversation. No forms, no friction. Saved instantly as a lead.
Lead email with full conversation New
The moment a lead is captured you get an email with the contact details, the source page and the whole conversation, formatted for reading on a phone. Reply goes straight to the visitor.
Separate client notification
Your own notification address, independent from the WordPress admin email. Sales gets the lead, not the webmaster.
Lead status tracking
Update each lead through New → Contacted → Converted → Closed directly in the WordPress dashboard.
API limit alert
If the API hits a usage limit, an instant alert fires to KOA. We handle it before your visitors are affected.
Widget appearance 6
Brand colour
Chat button, header, and message bubbles matched to your brand colour, set with a colour picker during setup.
Assistant name & avatar
Your AI assistant gets a name and photo, shown in the widget header and beside every reply. Feels like a real team member.
Custom welcome message
The first thing visitors see when they open the chat, written by KOA to match your brand voice.
Widget position
Bottom-right or bottom-left, chosen based on your site layout so it never blocks important content.
Custom CSS overrides
Any visual tweak, from font sizes to bubble styles and spacing, applied cleanly without touching your theme.
Promo banner Growth
A dismissible banner at the top of the chat window: text with custom colours, or a full image banner with a link. Ideal for seasonal offers and new services.
Widget behaviour 8
Streaming replies New
Answers appear word by word as the AI writes them, like a real person typing. No waiting for a full block of text.
Clickable links in replies New
Web links, booking pages, email addresses and phone numbers in the assistant's answers are tappable. Safely rendered, nothing can inject code into your page.
Auto-open chat New
The chat can open by itself after a set number of seconds. Once per visit, never again after the visitor closes it. Phones get the greeting bubble instead by default.
Quick reply buttons
Up to four shortcut buttons above the input, e.g. "View our services", "Get a quote", "Book a call". They disappear after the first message.
Greeting delay
Set how many seconds before the greeting bubble appears, so it never feels intrusive the moment a visitor lands.
Per-page visibility control
Hide the widget on specific pages, e.g. checkout, blog, login. Supports URL wildcards. Assets are also skipped on those pages.
Business hours awareness
Set your timezone, working days, and open/close times. The AI stays active 24/7 but adds an out-of-hours note when contact is requested.
Trigger from any button
Any button or CTA on your site can open the SmartDesk chat. Great for "Talk to us" calls to action throughout the page.
Dashboard & data 7
Full conversation history
Browse every conversation with full message-by-message transcripts in the WordPress dashboard.
Leads manager
All captured leads in one place: contact details, source page, status. Update with one click.
Filters & selective export New
Filter leads and conversations by date, status and type, tick the rows you need, export exactly those to CSV. Opens cleanly in Excel, accented names included.
Visitor feedback rating New
Visitors can rate a conversation with a thumbs up or down. Ratings are stored with the transcript so weak answers are easy to find and fix.
At-a-glance stats
Conversations, leads, messages, WhatsApp and booking clicks, visible every time you open the dashboard.
API connection test
One-click test confirms the AI is connected and working. Clear success or error message, no guesswork.
Auto-update system
Plugin updates arrive through the WordPress plugins page, no manual ZIP uploads. You always have the latest version.
Technical 5
Mobile responsive
Widget adapts automatically to mobile screens: full-width on small viewports, touch-friendly input, never taller than the screen.
Secure by design
API key stored server-side only. All submissions verified. Full input sanitisation. GDPR-aware data handling.
WordPress-native
Built on the WordPress REST API. No external services, no extra subscriptions, no build step. Works with any theme, including Elementor.
Bot & abuse protection New
Hidden honeypot field stops spam bots, rate limiting stops any single visitor from running up costs, and input length is capped.
Monthly message cap New
An optional ceiling on messages per month keeps AI costs predictable. If it is reached, visitors get a friendly note with your contact details.
Onboarding & initial setup 5
Plugin installation & configuration
KOA installs and activates SmartDesk on your WordPress site. API keys, endpoints, and security settings all configured correctly from day one.
Knowledge base built for you
We research your business, services, pricing, FAQs, and policies, then write and structure the full knowledge base so the AI answers accurately from launch.
AI tone & behaviour tuning
We define the assistant's personality, response style, lead capture triggers, hand-off rules for WhatsApp and booking, and escalation rules to match your sales process.
Pre-launch QA & stress testing
We run a full set of QA tests, including accuracy checks, edge cases, pricing accuracy and out-of-scope deflection, before going live.
Visual setup & brand matching
Widget colour, assistant name, avatar, welcome message, buttons and position, all set to match your brand and site layout.
Ongoing maintenance 4
Plugin updates managed by KOA
Every SmartDesk release is tested and deployed to your site. You never need to touch the plugin manually.
Knowledge base updates Growth
When your prices, services, or policies change, KOA updates the knowledge base. The AI always reflects your current business.
Conversation monitoring
KOA reviews conversations and visitor ratings periodically to catch inaccurate answers, knowledge gaps, and missed leads, then fixes them proactively.
Support & issue resolution
Any technical issue, from API errors to widget display problems, is handled by KOA. Starter: 2 business day response. Growth: under 4 hours.
Quarterly UX & insights report 4 Growth
Conversation analysis
KOA reviews 3 months of chat transcripts, identifying your most common questions, friction points, and what visitors are actually looking for.
UX & content recommendations
Practical suggestions for your website content, navigation, and offers, based on what real visitors are asking the AI every day.
Lead & conversion review
Analysis of captured leads, WhatsApp and booking clicks: quality, intent, source pages, with recommendations on improving conversion flow and follow-up timing.
Written report delivered quarterly
A clear, readable document, not a data dump. Real insights you can act on, delivered every 3 months alongside any knowledge base updates.
